Thank you for choosing Zilow.in. We strive to provide the best experience and services. This Refund & Return Policy outlines the terms under which refunds and returns are processed.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service/product purchased was not delivered as promised
- There was a technical error resulting in duplicate payment
- The request is made within the specified refund period
All refund requests are subject to verification and approval.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Partial use of services
- Failure to read service/product details before purchase
- Delays caused by incorrect information provided by the user
3. Return Policy (For Physical Products, if applicable)
If Zilow.in offers physical products, the following conditions apply:
- Items must be returned within 7 days of delivery
- Products must be unused, undamaged, and in original packaging
- Proof of purchase (invoice/receipt) is required
We reserve the right to reject returns that do not meet these conditions.
4. Refund Process
Once your request is approved:
- Refunds will be processed within 7–10 business days
- The amount will be credited via the original payment method
Processing time may vary depending on your bank or payment provider.
5. Cancellation Policy
- Orders/services can be cancelled before they are processed or delivered
- Once the service has started or the order is shipped, cancellation may not be possible
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us using the details below
7. Changes to This Policy
We may update this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For any refund or return-related queries, contact us at:
📧 Email: info@zilow.in