Thank you for shopping with Zilow.in. This Shipping Policy outlines how we process and deliver orders.
1. Order Processing
- All orders are processed within 1–3 business days after confirmation
- Orders are not processed on weekends or public holidays
- You will receive a confirmation once your order is successfully placed
2. Shipping Time
Estimated delivery timelines:
- Within India: 3–7 business days
- International Orders (if applicable): 7–15 business days
Delivery times may vary based on location, courier service, and unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout
- We may offer free shipping on selected products or promotional offers
4. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS
- You can track your order through the courier partner’s website
5. Delays in Shipping
Delivery delays may occur due to:
- High order volumes
- Weather conditions
- Logistics or courier issues
- Incorrect shipping details provided by the customer
We are not responsible for delays caused by third-party courier services.
6. Incorrect Address
- Please ensure that your shipping address is correct at the time of placing the order
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer
7. Damaged or Lost Packages
If your order is:
- Damaged: Please contact us within 48 hours of delivery with proof (images/videos)
- Lost: Contact us, and we will coordinate with the courier partner to resolve the issue
8. International Shipping (If Applicable)
- Customers are responsible for any customs duties, taxes, or import charges
- Delivery timelines may vary depending on customs clearance
9. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
For any shipping-related queries, please contact us:
📧 Email: info@zilow.in